Privacy policy

Last updated: 12 October 2026

Alonza respects your privacy. This policy explains how we collect, use and protect your personal information when you visit alonza.com, shop with us or contact us.

Information we collect

We collect information you provide when placing an order, creating an account, requesting a return, subscribing to updates or contacting us. This may include your name, email address, phone number, billing and delivery addresses, order details and correspondence.

We also collect information about how you use our website, including your IP address, browser, device and browsing activity, through cookies and similar technologies.

How we use your information

We use your information to:

• Process payments, fulfil orders and manage returns and refunds.

• Manage your account and respond to enquiries.

• Send order updates and, where you have consented, marketing communications.

• Improve our website and shopping experience.

• Prevent fraud and meet our legal obligations.

You can unsubscribe from marketing emails at any time using the link in the email.

Shopify and other service providers

Our online store is hosted by Shopify, which processes personal information to provide and operate the store. Payments are processed through the payment providers available at checkout. Payment details are handled by those providers under their own privacy policies.

We share relevant information with service providers that help us operate our business, including Shopify, payment providers, delivery partners, and providers of customer support, analytics and marketing services. We may also disclose information where required by law or in connection with a sale or transfer of our business.

Your information may be stored or processed outside Australia, including in Canada and the United States, through Shopify and its service providers. Further information is available in Shopify’s Privacy Policy.

Cookies

We use cookies and similar technologies to keep our store working, remember your preferences and understand website usage. Where enabled, these technologies may also support relevant advertising. You can manage cookies through your browser and any privacy controls provided on our website. Disabling cookies may affect some store features.

Storage and security

We hold information electronically through Shopify and the other systems we use to operate our business. We take reasonable steps to protect it, although no online system is completely secure.

We retain personal information for as long as needed to provide our services and meet legal, accounting or dispute-resolution requirements, then delete or de-identify it when no longer required.

Your choices and privacy concerns

You can contact us to request access to or correction of your personal information, request deletion where applicable, or raise a privacy concern. We may need to verify your identity before responding.

We will investigate privacy complaints and aim to respond within 30 days. If you are dissatisfied with our response, you may contact the Office of the Australian Information Commissioner at oaic.gov.au.

Updates and contact

We may update this policy from time to time. The latest version will be published on our website with the updated date.

Alonza — Privacy Enquiries
Suite 107, 1 Cassins Avenue, North Sydney NSW 2060
Email: admin@alonza.com
Phone: 1300 226 749